Refund and Return Policy

At WEEMLAB, we’re committed to ensuring you have the best experience with us.

Who Qualifies for a Refund

• All customers located in Sweden, Norway, and Denmark qualify for a refund, provided items are returned within 60 days of the purchase date.
• We cannot process refund requests made after this 60-day period.
• All returned items must be in their original, unopened, and undamaged packaging to qualify for a refund.

How to Request a Refund

To request a refund, please email us at WeemLab@gmail.com
 with your order number.
Our customer care team will assist you and process your refund as quickly as possible.

Privacy Policy

This Privacy Policy describes how weemlab.shop (“the Site,” “we,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have any questions, require more information, or wish to make a complaint, please contact us by email at WeemLab@gmail.com
, or by mail at:

WEEMLAB
Stockholm, Sweden
(Weemlab operates within Sweden, Norway, and Denmark only.)

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and data necessary to process your purchases.

Device Information

Purpose: To ensure the Site loads properly and to analyze performance for improvement.

Source: Automatically collected using cookies, log files, tags, or pixels.

Data collected: Browser version, IP address, time zone, cookie data, viewed products, search terms, and interactions with the Site.

Order Information

Purpose: To process and deliver your orders, communicate with you, and prevent fraud.

Source: Collected directly from you.

Data collected: Name, billing and shipping address, payment information, email, and phone number.

We use Shopify to power our online store. Learn more about Shopify’s privacy practices here:
👉 https://www.shopify.com/legal/privacy

Sharing Personal Information

We only share your personal data with trusted service providers (e.g., Shopify, logistics partners) to fulfill your orders and operate our business.
We may also disclose information if required by law or to protect our rights.

Behavioral Advertising

We may use your information to provide relevant advertisements or marketing communications.
For example, through tools like Google Analytics, which help us understand how customers use our Site.

You can manage or opt out of such targeted advertising via:

Facebook Ad Settings

Google Ad Settings

Digital Advertising Alliance Opt-Out Portal

Using Personal Information

We use your personal information to:
• Provide and deliver our products
• Process payments
• Ship orders and send confirmations
• Communicate with you about your purchase
• Keep you informed about new products and offers

To opt out of promotional emails, please contact us at WeemLab@gmail.com
.

Lawful Basis (GDPR)

If you are a resident of Sweden, Norway, or Denmark, your personal information is processed under the following lawful bases:
• Your consent
• The performance of a contract between you and us
• Compliance with legal obligations
• Our legitimate interests (without overriding your privacy rights)

Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Your Rights (EEA Residents)

You have the right to:
• Access the personal data we hold about you
• Request correction, deletion, or restriction of processing
• Withdraw your consent at any time

To exercise your rights, please contact us at WeemLab@gmail.com
.

Your data may be processed by Shopify’s servers located in the EU, Canada, and the United States, in compliance with GDPR.
Learn more here: Shopify GDPR Compliance

Cookies

We use cookies to enhance your browsing experience, store preferences, and analyze site performance.
You can manage cookies in your browser settings, but disabling them may affect certain features of our site.

For more details, visit:
👉 Shopify Cookie Policy

Do Not Track

Please note that there is currently no consistent industry standard for responding to “Do Not Track” signals. Therefore, we do not modify our data collection or usage when such a signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
The latest version will always be available on weemlab.shop.

Complaints

If you have a concern or complaint about our handling of your personal information, please contact us at WeemLab@gmail.com.